Insurance companies arrange accident repairs to keep costs down for their own interest. This could mean that your car is repaired with non-original parts, using cheaper materials by a bodyshop which simply doesn’t go that extra mile. As a result, your warranty could be invalidated. You do not have to use your insurer’s choice of repairer. Your rights regarding this were confirmed by a directive from the Office of Fair Trading issued in 1993.
Know Your Rights!
The Association of British Insurers states that as the owner of a damaged vehicle, you can choose where you have your vehicle repaired. This is despite any threats or coercion your insurer may try…..so stand your ground!
Our customer satisfaction is our reputation and guarantee.
For us to view your vehicle you can either bring it to us, send us photos, or we may be able to visit you at your home or place of work.
Rather than accepting the garage offered to you by your insurance company you have the right to choose where your vehicle is repaired. We deal with your insurance company on your behalf – for this we need their name and contact details, and your Accident Claim Reference Number
We will provide you with a quote for the repair within one working day
We recover your vehicle to our bodyshop, if required
An engineer from your insurance company will assess the damage to your vehicle
Your insurance company gives us the authority to repair your vehicle
For your convenience you have use of a courtesy car during this time
Our trained technicians understand how to repair your car correctly first time. We always use genuine parts and approved repair methods